Shipping Policy

Effective Date: December 26, 2025

This Shipping Policy applies to physical products, kits, and merchandise purchased from Twig & Tinker Creative Company LLC (“Twig & Tinker,” “we,” “us,” or “our”) through our website.

Order Processing Time

Orders are typically processed within 3–7 business days after payment is received, unless otherwise stated on the product listing.

Processing time does not include shipping time.

During holidays, high-volume periods, or around events and workshops, processing times may be longer. Any extended processing timelines will be noted on the website or product listing when applicable.

Shipping Methods and Delivery Timeframes

Shipping methods, carriers, and estimated delivery times will be displayed at checkout when available. Delivery times may vary based on location, carrier delays, weather conditions, or other factors beyond our control.

We do not guarantee delivery dates.

Shipping Rates

Shipping costs are calculated at checkout based on order size, weight, destination, and selected shipping method.

Local Pickup

Local pickup may be offered for select products or kits when available.

• Pickup details, location, and timing will be provided at checkout or via follow-up communication.

• Customers are responsible for picking up orders within the designated pickup window.

• Orders not picked up within the stated timeframe may be forfeited without refund, unless otherwise arranged in advance.

Order Tracking

If tracking information is available, it will be provided once your order ships. Tracking updates are managed by the shipping carrier.

Shipping Address Responsibility

Please ensure that your shipping address is accurate and complete at the time of checkout. Twig & Tinker Creative Company LLC is not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

Once an order has been shipped, Twig & Tinker Creative Company LLC is not responsible for delays or issues caused by the shipping carrier. If a package is marked as delivered but cannot be located, customers should contact the carrier directly using the provided tracking information.

Damaged Items

If your order arrives damaged, please contact us through the website contact form within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can review the issue.

Holiday and Event-Based Fulfillment

During peak seasons, holidays, or in connection with scheduled events, pop-ups, or workshops:

• Processing and shipping times may be extended

• Inventory availability may be limited

• Certain products may be offered as event pickup only

Twig & Tinker Creative Company LLC is not responsible for delays caused by increased carrier volume or event-related logistics.

International Shipping

At this time, Twig & Tinker Creative Company LLC does not ship internationally, unless otherwise stated.

Returns and Refunds

Please refer to our Refund Policy for information regarding refunds and returns. Unless otherwise stated, all sales are final.

Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.

Contact

If you have questions about this Shipping Policy, please reach out using the contact form on our website.

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Twig & Tinker Creative Company LLC